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I have a problem with an account
If you have a query or a question about an account we have sent you then please feel free to contact us to discuss. You are welcome to contact the person who completed the work for you directly to discuss your concerns. If you prefer to talk to someone else then Donna Madgwick would be happy to discuss your account with you.
I'd like to change my lawyer
If you want to change your lawyer in our firm or change to our firm please call one of our Legal Assistants, they will be happy to assist with your request.
I have a complaint and need to talk to someone
We have a procedure for complaints to ensure any problem is dealt with promptly and fairly. If you feel comfortable, please direct your complaint to the person in our firm who you have been dealing with. If you don’t feel comfortable approaching this person, please contact the following people:
Doug Rowan (Director)
Daniel Vincent (Director)
Peter McKenzie-Bridle (Director)
Hannah Wood (Director)
Julia Turnbull (Practice Manager)
If your complaint is of a Privacy nature please contact Hannah Wood (Privacy Officer)
If you are not satisfied with the outcome, you have the right to take the matter up with the New Zealand Law Society which runs a complaints service. The New Zealand Law Society may be contacted by writing to PO Box 5041, Lambton Quay, Wellington 6145.
P06 368 9239
F06 368 2697
PO Box 541
28 Queen Street
Levin, New Zealand, 5510
Level 3, Solnet House, 70 The Terrace,